Frequently Asked Questions
We know you might have a few questions before you shop with us. Here are the answers to the things we hear most often. If you don’t find what you’re looking for, just send us a note at [email protected]. We’re happy to help.
How long does shipping take?
We know waiting for a package is no fun, so we try to get things moving quickly. Orders are usually processed within one to two business days. After that, standard shipping takes about five to eight business days for most destinations. You’ll get a confirmation email with a tracking number as soon as your order is on its way.
What is your return policy?
Sometimes things just don’t work out, and that’s okay. You have 30 days from the date you receive your order to request a return. Items should be unused and in their original packaging. Once we receive your return and check it over, we’ll issue a refund to your original payment method. That usually takes about five to ten business days to show up.
Which payment methods do you accept?
We like to keep things simple and secure. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also take PayPal and Apple Pay. Every transaction is encrypted, so your payment details stay safe.
How do I track my order?
As soon as your order ships, we’ll send you an email with a tracking number and a link to follow along. You can click that link anytime to see where your package is and when it’s expected to arrive. If you have trouble with the link, just email us and we’ll look it up for you.
How do you make sure your products are good quality?
We take quality seriously. Before anything goes on our shelves, we check it carefully to make sure it meets our standards. We work with suppliers we trust, and we’re always testing new things ourselves. If you ever receive something that isn’t right, let us know right away. We’ll make it right.
How do you protect my privacy?
Your personal information is just that — personal. We only use your details to process your order and keep you updated. We never sell your data to anyone. You can read our full privacy policy on our website for all the specifics, but the short version is that we respect your privacy and treat your information with care.
Can I change or cancel my order?
If you need to make a change, reach out to us as soon as you can. As long as your order hasn’t shipped yet, we can usually adjust it or cancel it for a full refund. Once it’s on the truck, we can’t make changes, but you’re welcome to start a return once it arrives.
What should I do if my package arrives damaged?
That’s a bummer, and we’re sorry it happened. Please take a photo of the damaged box and the item, then email us at [email protected] within 48 hours of delivery. We’ll get a replacement or a refund started for you quickly.