Our Return Policy
We know that sometimes a purchase just doesn’t work out, and that’s okay. At WESTROCKEMPORIUM, we want you to feel completely at ease with your order. That’s why we offer a straightforward 30-day return policy on all items.
If something isn’t right, you have a full 30 days from the day your package arrives to send it back. The process is simple, and we’re here to help you every step of the way.
Here’s how it works:
You’ll get a full refund for the purchase price of the item. No restocking fees, no hidden charges, and no complicated forms. We believe in keeping things clear and honest.
We also cover the cost of return shipping. That means you won’t have to pay a cent to send your item back to us. Just let us know you’d like to make a return, and we’ll provide you with a prepaid shipping label to make the process easy.
To start a return, simply send us an email at [email protected]. Include your order number and the item you’d like to return, and our friendly team will take care of the rest. We usually respond within one business day, so you won’t be left waiting.
Once we receive your returned item, we’ll process your refund promptly. The money will go back to your original payment method, and you’ll see it in your account within a few business days, depending on your bank or card provider.
We ask that items be returned in their original condition, unworn and unused, with any tags still attached. This helps us keep things fair for everyone and ensures that every item we offer is in great shape for the next person.
If you have any questions at all about our return policy, or if there’s anything we can do to help, please don’t hesitate to reach out. Our team is always happy to hear from you, and we genuinely care about making sure you’re happy with your experience at WESTROCKEMPORIUM.
Thank you for shopping with us. We appreciate your trust, and we’re always here if you need us.